FAQs

SHOPPING INFORMATION

Clients who are over the age of 19 and live in Canada are qualified to purchase medical marijuana through our site.

An invoice and directions for payment will be sent to your email after checking out. Please check your spam folder if you don’t see it in your inbox.

Sativa and Indica are the two major types of cannabis plants which can mix together to create hybrid strains. Each strain has its own range of effects on the body and mind resulting in a wide range of medicinal benefits.

The high produced from smoking Indica bud is a strong physical body high that will make you sleepy or ‘couch-locked’ and provides a deep relaxation feeling compared to a Sativa high, which is known to be more energetic and uplifting.

Marijuana strains range from pure sativas to pure indicas and hybrid strains consisting of both indica and sativa (30% indica – 70% sativa, 50% – 50% combinations, 80% indica – 20% sativa). Because Sativa and Indica buds have very different medicinal benefits and effects, certain strains can be targeted to better treat specific illnesses.

Indica dominant marijuana strains tend to have a strong sweet or sour odor to the buds (ex. Kush, OG Kush) providing a very relaxing and strong body high that is helpful in treating general anxiety, body pain, and sleeping disorders.
Indicas are very effective for overall pain relief and is often used to treat insomnia for many people. Indica buds are most commonly smoked by medical marijuana patients in the late evening or even right before bed due to how sleepy and tired you become when high from an indica strain of marijuana, like Kush.

Benefits of Indica:
  • Relieves body pain
  • Relaxes muscles
  • Relieves spasms, reduces seizures
  • Relieves headaches and migraines
  • Relieves anxiety or stress

Sativa dominant marijuana strains tend to have a more grassy type odor to the buds providing an uplifting, energetic and “cerebral” high that is best suited for daytime smoking. A sativa high is one filled with creativity and energy as being high on sativa can spark new ideas and creations. Many artists take advantage of the creative powers of cannabis sativa (marijuana) to create paintings.

Benefits of Sativa:
  • Feelings of well-being and at-ease
  • Up-lifting and cerebral thoughts
  • Stimulates and energizes
  • Increases focus and creativity
  • Fights depression
AA – Decent appearance, busts up dusty and slightly sticky.  Smokes fair with ash decently clean.  Small nose.
AAA – A nicer appearance.  Lots of trichomes.  A strong nose and sticky. Good Smoke with clean ash.
AAA+ – Powerful aroma and strong nose. Sticky to the touch and sticky when it busts.  Tastes like it smells.  Clean and slow burning with an accompanying white ash and pleasant aftertaste.
Yes! Product images are taken by us (unless provided by our vendor). Images are meant to be as true to the actual look and colour of the product..

PAYMENT INFORMATION

Payment is made using Interac E-transfer. If you use online banking with a Canadian bank or credit union, then sending a transfer takes just a couple of minutes.

Instructions will be provided with your online invoice and orders ship only after E-Transfer have been received. If we receive your payment by 12pm PST, your order ships that business day, or else it ships the next business day.

If you are new to Interac E-transfers, please click here  which includes detailed instructions.

If you use online banking with a Canadian bank/credit union, then sending an Interac E-transfer takes just a couple of minutes.

For information on sending an E-transfer, please contact your bank or http://www.interac.ca/en/interac-e-transfer-consumer.html

Once you’ve sent your E-transfer, it could take up to 40 minutes for us to receive an email notifying us of your payment. Your E-transfer will be pending until we collect the E-transfer (when we process your order).

You will receive an email confirming payment. Your order will be packed and shipped after we receive payment.  Another email will follow after the next step is completed.

Once you’ve placed your order, the next step in the process will be to submit an Interac E-transfer. Your order will be kept On Hold till we receive your E-transfer. If we do not receive your payment within 2 days, your order will be canceled.

No refunds on payments made, store credit only

Ordering

  1. Browse Inventory: Locate the products you are interested in ordering
  2. Add To Cart: Click on the desired product(s), choose your quantity then click “Add to Cart”
  3. Checkout: When you have all your products in your shopping cart, and are ready to Checkout, click on the shopping cart icon (top-right of your screen) and you will be redirected to the View Cart page
  4. Enter Discount Code: Check to see if everything looks right, if you have a coupon code, enter in the code and click Apply Coupon. When you’re ready click on the green Proceed to Checkout button
  5. Login Or Register: In the Checkout page, you will need to login with your email address and password. If this is your first time registering with us, you will need to provide your email and choose a password and an account will be set up for you
  6. Accept Terms & Condition: Once you’ve filled in all the required fields, you’ll need to accept the Terms and Conditions (located on the bottom of the page) then click “Place Order”
  7. Payment Instructions: On the Checkout Confirmation page, you will see your order number and instructions on sending an Interac E-transfer. Orders only ship after E-transfer has been received.
  8. Xpresspost Tracking: Once we collect your E-Transfer, your order will be processed and will ship the following business day. We’ll email your Xpresspost tracking number as soon as available
  • Extra care is always taken to ensure packages are sanitized, odour free, complete discretion in appearance and safe delivery
  • All packages are discreet and smell proof
  • Product is first placed in a ziplock bag, which is then vacuum sealed to eliminated odours and seal in freshness
  • To prevent theft while maintaining discretion, product is then placed in an unmarked box with an anonymous shipping label

If you would like to add or edit your order, you’ll need to enter a new order and we will cancel your original order. Please contact live chat or email orders@cannafab.co with the order number you would like canceled.

If a customer has placed an order and completed interact e transfer but wants to add/change their order, simply contact us as soon as possible to avoid extra shipping costs.

If you would like your order canceled and it has not shipped out yet, please email orders@cannafab.co.

*Please note that our efforts are to ensure that you receive your order as quickly and accurately as possible.

Unfortunately, at his time, orders must be placed online and shipped to you.

Shipping/Tracking

You will receive a tracking number in your order confirmation email. Please use the link within the email to track your order.

Also, if you created your account when making an order, you can log into your account to find your tracking information.

You can also visit track

Typically, if the tracking number does not work it could be 2 likely circumstances:

  1. The Canada post website has not yet updated their system to include your tracking number. Please allow till the end of day.
  2. Please insure that the tracking number is typed in correctly.

You can contact us on our live chat for any further assistance.

If you have not received your order 48 hours after the estimated time of arrival, contact us immediately via live chat on our website or email orders@cannafab.co .we will file a trace with Canada Post.

If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement package, free of charge.

We do not offer postage refunds if your order arrives late due to any postal issues.

Incomplete address usually means something is missing in your address such as a unit number or apartment number.  If you forget this we cannot do anything about it. Addresses cannot be edited while in transit. Once it leaves our hands it is out of our control.  We remind customers on our check out page to include unit numbers as well as to confirm their complete address in our confirmation emails.

  • We will no longer be using a return address.  Packages with incomplete/incorrect addresses (missing unit#) will be deemed lost and not refunded/reshipped.  PLEASE MAKE SURE YOU ENTER IN YOUR CORRECT ADDRESS.  Contact us Immediately for corrections before paying.  
  • WE ARE NOT LIABLE FOR RETURNED MAIL DUE TO INCORRECT/INCOMPLETE ADDRESS (NO REFUNDS)

There are 2 likely scenarios:

  1. The postal worker put it in the wrong mailbox, or
  2. What often happens is that a postal worker will scan in all the packages saying they were “successfully delivered” then spend that day and/or the next day delivering it.

If you do not get your package 2 days after the expected delivery date, let us know and we will file a trace with the post office. Canada Post will file an investigation which can take 5 business days to complete. If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will send you a 1x replacement free of charge.

From Canada Post

“The investigation involves contacting the addressee to confirm delivery, or to better understand how they receive their mail and, as applicable, if they checked:

  • with the front desk, security or mail room at the receiving address to see if someone else accepted the item on their behalf;
  • their Community Mail Box for the item or parcel compartment key;
  • around their property to see if the item was left in a safe location or in a mailbox attached to their home.

In rare cases, a delivery scan is entered into our system before the item is delivered. If you become aware that the addressee has received the item before we contact you, simply reply to this e-mail indicating the item has been received.”

Mistakes do happen, if you receive your package and product is missing make sure you send us an unboxing video or pictures of what you receive and what was missing.  The more proof you can give us that product is missing the best we can assist you. We will then speak with the person packing your order and see where the mistake was made.

We appreciate the honesty of our customers and we do our best to fix mistakes.  We treat each situation differently and we will try our best to come to a solution.